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Help and Frequently Asked Questions

Below you find a list of the most frequently asked questions, with answers.

Is your question not listed? Contact us, through the contact form below or by calling our support.

Account en login

Creating an account is completely free. Click the “Try KYP for free” button in the header of the website. After clicking this, you will reach a form asking for some data before you click register. You will receive an e-mail confirming your registration and you will be able to login.

You can also create an account by clicking here. 

You can log in by clicking on the login option in the header of the website. When you click here you will reach kyp.nl, from where you can enter your account info to enter KYP Project.

Click the login-button in the header of the website. You will get a screen with an option ‘I forgot my password’. Click this text and follow the instructions to set a new password.

Log in to KYP Project and go to your profile (at the top right). A new screen opens in which you can change your password at the bottom.

Make sure you are using the correct email address and password, just like the ones you used to create your account. If you cannot remember your password, you can request a new one.

Activating projects

Activating your project means it will be put on active. This is the moment from which all the added participants will receive their invite and can participate in your project. Communication before activating a project is not possible.

In an inactive project you can make your planning, add parties, documents, checklists. After the project is set with all the relevant data we recommend you to activate the project. After activation the project is set to active and all participants will be sent an invitation for their role. This also enables communication in the project between participants.

In een inactief project kan je de planning maken, partijen/documenten/controlelijsten toevoegen. Nadat het project is gevuld met alle relevante data raden wij aan het project te activeren. Na activering is het project actief en krijgen projectdeelnemers de uitnodiging voor hun rol in het project en communicatie mogelijk.

No, active projects run until the last post-it you have put into your planning at that time. When you activate a project we put a red line on the date where your project ends. Until that moment the planning will be active for all participants. Two weeks before the end of your active period you will get a message, saying that communication of your planning will end. This includes the option to extend your project with 1 or more days.

Yes, you can! Even after the red line you can keep planning your projects. To enable communication for everything beyond the red line you will have to renew your project to match the due date. This is done easily with the money-sign at the top right of the program.

Usability and Compatibility

KYP Project works with: Chrome • Safari • Mozilla Firefox • Internet Explorer 8 and later versions.

We recommend using KYP Project with Google Chrome or Safari, because these browsers work best with KYP Project.

KYP Project is available for desktops and laptops that work with Windows or Apple iOS. It just opens in your browser, so you don’t have to download the program.

KYP Project also workds on iPads, tablets and smartphones. We have the KYP Project app available to download on the App Store and Google Playstore.

Yes, we do! KYP Project has a mobile app, which is meant to keep the planning with you at all times. This allows you to quickly check the planning and check off tasks in the app. You can download our mobile app in the iOS App Store and Google Playstore.

Data usage / data limits / file size / updates

We have no exact answer to this. So far none of our users have mentioned anything about limits.

There is no set limit for files in KYP Project.

Nope, the KYP Project app is made to use small amounts of data. You can download the app, look at the planning and check off post-its without using a lot of data.

Every two months we have an update planned for KYP Project. These updates often contain new cool functions requested by users, squished bugs to remove small errors and it contains improvements to make the program run faster. 

Communication

You can make one participant responsible for a task. This task could easily be shared among colleagues by giving them the ‘view’-role of the task. Besides that, you could share your tasks with the ‘My Business’ function in KYP Project. To set up the view role or My Business check out our manuals at the Downloads-page!

Snappen we heel goed. We hebben hiervoor de rol ‘Alleen inzien’. Hiermee kan de deelnemer de planning zien en alle toegevoegde documenten. De persoon met deze rol kan alleen niets veranderen aan de planning.

Planning

There sure is! Through the button ‘My Business’ in your project overview, you can collect all of your tasks from active projects. This could be shared with your colleagues, like buyers and planners. This way, everyone is up to date of the activities of your business in the projects done in KYP Project.

Yes, it’s easy. Not just weather, but also days off are easy to add with the calendar-bar at the top of the screen. KYP Project will ask you want you want done with the planning of that day. Keep them there, move them or extend them?

Do you need someone to help you out or do you have a good idea for new features?

If your question is not on the list above, fill out the contact form and click Send. When you do this, someone from KYP will be contacting you as soon as possible. Thanks in advance!

 

Contact

020 449 11 17
Info@kyp.nl